Step-by-Step guide for handling an insured event

If an insured event occurs in your apartment or office, resulting in damage or flooding of your stretch ceiling, it is essential to act quickly and correctly to minimize the consequences and ensure compensation from your insurance company. Here is a step-by-step guide to help you handle the situation effectively.

Notify Your Insurance Company

First and foremost, notify your insurance company as soon as possible after the insured event occurs. The sooner you inform them, the faster the claims process can begin. To do this:

• Take photos of the ceiling damage to document its extent.
• Contact your insurance company using the contact information provided in your policy. You can also use the contact form on their website for convenience.
• Describe the situation in detail, specifying when and how the incident occurred. If you are unsure of the exact date of damage, provide the date you discovered it.
• Specify the type of damage your ceiling has suffered and, if possible, indicate the cause, such as water damage from neighbors.

Contact Us for Damage Assessment

After notifying your insurance company, contact us to arrange for a damage assessment and to receive a detailed quote for the necessary restoration work. We will:

• Inspect your stretch ceiling, record all damages, and provide a detailed estimate for repairs or ceiling replacement.
• Assist you in gathering the necessary documentation to simplify the claims process with your insurance company.

Obtain Approval from Your Insurance Company

Once the insurance company has received all documents and the estimate, they will assess your claim. After you receive approval, we will sign a service contract for the restoration work. Depending on your policy, the insurance company may either pay us directly or reimburse you for the expenses.

Restoration Work

Once confirmation from the insurance company is received, we will begin the restoration of your stretch ceiling. Our specialists will:

• Quickly repair the damage or replace the ceiling as needed.
• Complete the work as quickly as possible, providing you with a warranty of up to 15 years on materials and workmanship.

Why Is It Important to Act Quickly?

When a stretch ceiling is damaged, it is important to address the problem without delay. Water in the ceiling fabric can lead to warping or mold growth, and physical damage may worsen if repairs are delayed. Promptly notifying your insurance company and quickly replacing or restoring the ceiling will help preserve both the appearance of your interior and your peace of mind.